Ta'shiraby Muhkam
العربيةعربي Talk to Sham
New in SyriaFor travel, tour & visa offices

An AI assistant that answers your office’s travellers on WhatsApp, day and night.

She gives the visa price, the required documents and the usual processing time from your own services, opens the request as provisional, and tells each traveller what’s still missing. You follow documents, submission and decision on one board.

Talk to Sham Try the demo office
  • Never promises approval
  • Never helps with fake documents
  • First 14 days free
The Ta'shira requests board: columns New, Collecting documents, Submitted, Decision and Done; each card shows the traveller, the visa, the travel date and how many documents are in The requests board in dark mode
A chat on the phone: a traveller asks about a UAE visa for himself and his wife; Rana gives the price and usual processing time, opens a provisional request and sends the documents list Rana’s chat with the traveller on the phone, dark mode

This is how one visa request travels, from the first message to “have a great trip”.

The assistant takes the first question and the first request. You follow the documents and the submission, and the traveller hears every piece of news on time.

  1. 11 pmA traveller asks about a visaOn your office’s WhatsApp number, in writing or by voice note.
  2. The same minutePrice, documents, timingWord for word from your services: embassy price and office fee, and the “usual” processing time — no promises.
  3. Provisional requestIt lands on your boardWith the visa’s documents list copied in, ready to tick off one by one.
  4. Until the decisionThe traveller hears every stepThe missing documents, then approval or refusal — once, on WhatsApp.

In the demo office the assistant is called “Rana”. You can give her any name you like.

The AI assistant · new in Syria

Asked about a visa at 11 pm? They got the price and the documents, and the request is waiting for you.

She replies on your office’s own WhatsApp number, from your own services: visas with their prices, timing and documents, packages and flights. You see every word and step in whenever you like.

  • Replies at night tooNo traveller goes to another office because nobody answered.
  • Documents, word for wordThe list you wrote for each visa — nothing made up, not one paper more.
  • “Usually”, never a promiseShe gives your usual processing range and says the embassy decides. No approval or date is ever promised.
  • “Where’s my request?”She answers each traveller about their own request only: its status and what’s still missing.
  • Fake documents: noA “fixed” bank statement or a fake booking? She refuses kindly and hands the chat to you.
  • Discounts and unlisted prices go to youA flight on a given date or a country you don’t list: “the office will confirm the price” — and she asks you.
  • Understands voice notesThe traveller sends a voice note; she understands it and replies.
  • Take over any timeWrite yourself, from the app or your phone, and she goes quiet with that traveller.
  • Try her before she goes liveChat with her as if you were a traveller and see how she replies before she talks to anyone.
Where the price comes from

One line per visa, and everything on it comes from you.

You write the embassy price, the office fee, the timing and the documents. The assistant answers from those only.

UAE visa — Tourism30-day stay
  • Embassy pricepaid to the embassy$280
  • Office feeyour work+$40
  • Total for the travellerper person$320
Usual processing5–10 working days
Required documents5

Prices from the demo office. She never invents a price or gives a discount of her own.

From the demo office

“Can you arrange a bank statement for me?” That’s your call, not the assistant’s.

Fake documents, a discount, a complaint, or a refused visa they want to talk about: the assistant doesn’t decide for you. Here’s what she does:

  1. Replies calmly that the office only works with genuine documents.
  2. The chat is marked “Needs your reply” and you get a WhatsApp alert.
  3. You tap “Take over” and carry on yourself.
The Chats page: a traveller asked for a fake bank statement for a Schengen visa; Rana refused kindly and handed the chat to the office, marked “Needs your reply” with a “Take over” button The Chats page in dark mode with the handed-over chat
Requests board

Who’s missing documents, who’s with the embassy, who got approved — at a glance.

Every traveller is a card: New, Collecting documents, Submitted, Decision, Done. Each card carries its own documents list, ticked off as papers arrive.

An open request: Abu Khaled’s Turkey visa with travel date, amount and usual processing, then the documents list with 3 of 7 ticked and a “Send what’s missing on WhatsApp” button The same open request in dark mode with its documents list
Open any request: documents in, documents missing, amount and travel date. The status changes with one tap.
Requests on the phone: new requests and requests missing documents, each card with its documents bar Requests on the phone in dark mode
And from your phone too.
  • 3/7Documents, one by oneThe visa’s list is copied into every request and you tick what arrives. What’s missing is sent to the traveller automatically.
  • Approved · RefusedMark the decision and the traveller is told once on WhatsApp — kindly, even when it’s a refusal.
  • Today at a glanceNew requests, missing documents, files with the embassy and who travels this week, on the home screen.
Automatic messages

From the documents list to “welcome back”, the messages go out on their own.

With the traveller’s name, your office’s name and their request, on time, and only once. You don’t write a single one. (Travellers receive them in Arabic; shown here in English.)

Again with every trip. Each time a traveller comes back with a new request, the messages start over.

  1. The documents list

    When you start collecting

    Hi Abu Khaled 📋 this is Al Sham Travel, we’ve started on your Turkey visa. These are the documents we need: • Passport valid for 6 months · • Two biometric photos · • Bank statement, last 3 months … Send photos here or drop by the office.

    From the visa’s list you wrote

  2. If something is still missing

    After 3 days, twice at most

    Hi Abu Khaled 📋 a reminder from Al Sham Travel about your Turkey visa: we’re still missing: • Employment letter or trade register • Travel insurance Send photos here or drop by the office and we’ll carry on right away.

    Only the documents you haven’t ticked, within your sending hours

  3. Approved

    When you mark “Approved”

    Hi Umm Salim 🎉 good news from Al Sham Travel: your Saudi Arabia family visit visa was approved. We’ll contact you to arrange collecting the passport and visa.

    If it’s refused, they get a kind apology and a note that someone will call them

  4. Request done

    When you mark “Done”

    Umm Salim, your request is done and everything is ready ✅ Thank you for trusting Al Sham Travel. Have a great trip ✈️ If you need anything, we’re here.

    Edit the wording in “Automatic messages”

  5. A month later

    “Welcome back”

    Welcome back Umm Salim 🤍 How was the trip? If you have another one coming up, or someone in your family needs a visa, we’re ready.

    If they reply, the assistant gives them the price and documents
The office system

Your visas and packages, your travellers’ requests and your WhatsApp chats, in one place.

On the computer or on your phone. The app is light and made for slow internet.

Visas with prices and documents Each country and visa type: embassy price and office fee, usual processing time, validity and length of stay, and the required documents. Pause any service with one tap.
The Services page: visas grouped by country, each type with its price, office fee, usual processing and number of documents, with tabs for packages, flights and other services The Services page in dark mode
A documents list per request Copied from the visa; add to it or remove from it, and tick what arrives. Passport, 6 monthsBiometric photosBank statementHotel booking
An open request on the phone: the Turkey visa and its documents list with the received ones ticked The request’s documents list on the phone, dark mode
Umrah and tours Each package with its date, number of nights, what’s included and the price per person.
Flights “by date” Your routes without fixed prices: the assistant says “the office will confirm the price” and asks you.
Every chat in one inbox All your WhatsApp chats, with the ones that need your reply on top.
Bring your old customers Upload an Excel file; Syrian numbers are understood however they were written.
Safe sending for your number Human-like gaps, a daily limit and “typing…” before each message, so your number stays safe.
More than one number? Each extra WhatsApp number is $10 a month, and we add it for you.
Pricing

One price, everything included.

The same system for small and large offices, with the AI assistant built in.

Ta'shira

New in Syria
$50per month

The whole system, with an AI assistant that answers travellers for you.

  • Visas with prices, timing and documents, plus packages, flights and other services
  • The requests board, with a documents list on every request
  • Documents list, missing-documents reminder, approval news, “have a great trip” and “welcome back”
  • All your WhatsApp chats in one place, and import from Excel
  • An assistant that answers travellers day and night
  • Price, documents and timing from your services only, with no promises
  • Opens provisional requests and tells each traveller what’s missing
  • Fake documents, discounts and complaints come to you
  • Understands voice notes, can be tested before going live, and you can take over any time
Talk to Sham

First 14 days free, on your real account

Each extra WhatsApp number $10 a month

Paid monthly, arranged directly with the Muhkam team

Questions

Questions from office owners

Another question? Ask Sham on WhatsApp, she replies in seconds.

01Do I need to be good with technology?
No. Sham opens your account and sets it up with you on WhatsApp: you link the office number with a code from your phone, send her your price list (a photo is enough) and she adds your visas and packages. Inside the app, a guided tour explains every page.
02Does the assistant promise travellers their visa will be approved?
No, never. She gives the usual processing time from your services (“usually 5 to 10 working days”) and says the embassy decides. If asked for a guarantee she answers honestly that there isn’t one and that the office follows the file. She never talks about someone’s chances or speaks for an embassy.
03Where do the prices and documents come from?
From the Services page you fill in: for each visa the embassy price, office fee, timing and documents; for each package its price per person and what’s included. Asked about something that isn’t there (a country you don’t handle, a ticket on a given date), she says “the office will confirm” and asks you.
04What if someone asks for a fake document or a discount?
Fake documents (a bank statement, a fake booking, an employment letter that isn’t real) she refuses kindly and hands the chat to you. The same goes for discounts, complaints, a refused visa they want to discuss and urgent trips: the chat is marked “Needs your reply” and you get a WhatsApp alert.
05Does the traveller find out on their own when the visa comes out?
When you mark “Approved” or “Refused” on the request, they’re told once on WhatsApp. When you start collecting documents they get the list, and if something is still missing, a reminder after 3 days — twice at most. And if they ask the assistant “where’s my request?”, she tells them.
06Can I reply myself at any time?
Of course. Take over any chat at any time, from the app or straight from your phone, and the assistant goes quiet with that traveller. Hand it back with one tap whenever you like.
07How do I pay?
The first 14 days are free on your real account. After that it’s monthly, directly with the Muhkam team: $50 a month with the AI assistant, and $10 for each extra number. We agree the payment method with you when we set up your account.
08Does it work with weak internet?
Yes. The app is light and made for slow internet. Messages and replies are sent from our side as a device linked to WhatsApp, so they go out even if your phone is off or your connection is weak. Just let your phone connect to the internet every few days, because WhatsApp unlinks devices if the phone is away for a long time.
Team

The team behind Ta'shira.

A small team from Muhkam, half human and half AI, with one job: your office never loses a traveller.

Qusai

Founder · Muhkam

Sits with travel office owners, listens to what wears them out, and decides what we build next.

Blaze

Systems engineer AI

Builds and improves Ta'shira every day: the requests board, the documents lists, the assistant and the reminders.

Sham

Sales & support AI

Answers you day and night, explains the system, signs you up, and sorts things out with you if you get stuck.

Talk to her →

Louay

Co-founder · Growth in Syria

Brings Ta'shira to travel offices across Syria, close to them on the ground, and follows up with you from day one until everything runs.

Get your account

Talk to Sham on WhatsApp.

Sham is Muhkam’s AI assistant, on WhatsApp. Ask her anything about Ta'shira, and if you’d like to start, she opens your free trial account and sets it up with you.

  • Replies in seconds, in Syrian Arabic or English.
  • She’s a live example of the assistant that will answer your travellers.
  • Ask to talk to someone from the team at any time.
S
Shamon WhatsApp · +963 968 317 581
Hi, I have a travel and visa office in Damascus. How can Ta'shira help me?21:04
ShamHello 👋 Ta'shira organises your travellers’ requests with a documents list on each one, and sends them what’s missing and the approval news on its own. And an AI assistant gives visa prices and documents from your services even at night, and opens the request. What’s your name and your office’s name?21:04